Target version: 2026.43.1

Organizations

Organizations & Plans

An app license, access to a cloud project, and an organization’s editor seat serve different purposes. This page explains joining an invitation, available plan features, seats, credits, billing, and account management.

Roles (two levels)

Roles work on two levels. Organization roles (Owner / Admin / Member) apply to every project in the organization, while project roles (Editor / Commenter / Viewer) apply to one project only. A seat is consumed by each organization member (Owner / Admin / Member) and by each project Editor. Commenter / Viewer and view-only or comment-only guests are free and unlimited (how seats are counted is explained below).

Organization roles (apply across the whole organization)

Project roles (apply per project)

Guest invites and CueFlow accounts (no license required)

Viewers / Commenters can join as guests by entering an invite code and display name on the welcome screen. Editors need either a free CueFlow account or a CueFlow license. Choose “Create account / Sign in (free)” and verify using the emailed code; there is no password. If you started from an invite code, the invitation continues after sign-in. The inviting organization pays for the Editor seat, so the collaborator does not need to buy one separately. Creating or administering an organization and managing billing require a license and the appropriate organization role.

Sending and accepting invitations

1. Invite a collaborator — In Cloud project settings → Share & invite, choose the recipient and role. A recipient with an existing valid license may be added immediately; otherwise, share the generated invite code.
2. Check the result — Read whether access was granted, already existed, or an invite code was issued. If email delivery fails, a warning appears. Share a generated code directly, or tell an already-added member to open the project from their cloud list.
3. Accept an invitation — Join view/comment invitations as a guest, or sign in with a free account for an Editor invitation. Review your display name, icon, and color in the profile setup that follows. Creating a new account from a guest session can retain its memberships; signing into an existing account may show that this transfer is unavailable.

The organization-management dialog

During collaboration, open the bottom-right cloud menu → “Organization settings”. Without an open cloud project, use the organization-management button in the header (Owner / Admin). Check the selected organization before making changes.

• Organization name — Shows and renames the organization.
• Plan status — Current plan / seats used vs total / renewal date / monthly or annual. The [Manage billing (Stripe portal)] and [Change plan] buttons sit side by side. Even an unsubscribed organization can reach the purchase flow from here.
• Members (two groups) — Organization members (Owner / Admin / Member) and project-invited members (per-project Editor / Commenter / Viewer) are listed separately. Each shows whether it uses a seat — and whether that seat is already held through another membership, so it does not count twice (shared). From here you change roles, remove members, and invite; when Editor seats run short, a one-click “add a seat and invite” path appears.
• Pending invites — A list of invites you have sent that have not yet been accepted; revoke any you no longer need on the spot.
• Activity log (audit log) — A history of actions — invites, role changes, ownership transfer, and more. Each row shows a display name; no management IDs appear.
• Storage — A usage bar plus a per-project breakdown. Deleting projects or assets frees the space again.
• AI credits — Balance / monthly trend graph / per-user breakdown, plus [Add credits] (pack purchase checkout).

Plan and seat changes live in dedicated screens; the main screen only shows the current plan and seat status. Members (organization members other than Owner / Admin), project members, and guests never see billing buttons. Owners / Admins can access every cloud project in the organization.

Plans (Free / Pro / Team / Enterprise)

The table summarizes the main capabilities. Check the pricing page and checkout for purchase prices, billing cycles, and additional-seat charges. Features granted through an invited Editor seat are explained below.

Pro includes multichannel output, timecode, advanced audio/data exports, and vocal/instrumental separation. Prompter MP4 export requires Team or above. The Pro trial follows the same distinction. After cancellation or expiry, features follow the remaining active entitlements; check “Plan & License” for the current state.

See current pricing and billing cycles →

Features granted to an invited Editor

An account holding an active Editor seat paid for by a Team / Enterprise organization gains Team-equivalent local features: unlimited tracks, multichannel output, LTC / MTC / Art-Net, advanced exports, vocal/instrumental separation, and prompter video export. They apply throughout the app, not just while that cloud project is open. AI access and credits are not included.

A verified seat remains usable through a temporary network outage for a default grace period of 14 days. If it expires, use “Reconnect to verify”. Seat removal by an administrator is also notified. Creating a free account alone does not grant these local features.

How seats work, and changing them

One seat counts each organization Owner / Admin / Member and project Editor, deduplicated across the organization. The same person editing several projects still uses one seat. Viewers / Commenters use none. An Editor invite code consumes a seat on acceptance. If sharing with an existing account completes immediately, membership and seat usage start then. Team includes four seats, with additional seats available.

• Add seats — Choose a seat count in the organization’s plan-change screen and review the charge before confirming.
• Reduce seats — You cannot reduce the total below the number in use. Remove a member or change their project role to Viewer / Commenter first if needed.
• Available range — The standard purchase screen accepts 4–200 seats.
• Invitation needs a seat — If an invitation or role change fails for lack of seats, an Owner / Admin can follow the add-seat prompt, then retry it.

AI credits

AI Import consumes CueFlow Credits when it uses the managed service. Usage depends on the audio-analysis mode, song duration, lyric material, web research, stem separation, and other options. Check the estimate before importing; there is no fixed per-song fee.

• Pro feature trial — Starting the 14-day Pro feature trial grants 50 credits. The trial itself excludes cloud collaboration and prompter video export. Joining a cloud project through a separately invited account is still possible.
• Pro / Team grants — Pro signup grants 200 credits; Team grants 1,500 credits each month shared by the organization. Monthly credits expire with their billing period and do not roll over.
• Credit packs — Purchase additional packs as needed. Purchased credits do not expire, and monthly credits are used first. Check the pricing page or purchase screen for current packs and prices.
• Balance and failed imports — Use Add credits when the balance is insufficient. Failed or cancelled AI imports using the managed service qualify for a refund of that import’s credits. Refunds that could not reach the server are retried when connectivity returns.
• Local processing — Local vocal/instrumental separation does not consume CueFlow Credits. AI Import’s “Local” mode may still call the AI that organizes lyrics and other material, so check its estimate.

Purchasing and managing billing

• In-app purchase — From [Change plan] in the organization-management dialog, pick monthly / annual and the seat count to subscribe. The payment page (Stripe Checkout) opens in your browser.
• Start from the web — You can also start from the pricing page → “Start with Team”, or /start. Enter the organization name, Owner email, billing cycle, and Editor seats before Stripe Checkout. For Pro, buy at /start?plan=pro and activate the emailed key in Settings → License & Usage.
• Manage billing (Stripe portal) — Invoices, payment methods, and cancellation are handled via [Manage billing], which opens the Stripe billing portal in your browser.
• Auto refresh — When you return to the app from checkout or the billing portal, seats, plan, and balance refresh automatically — no manual reload needed.

Account (email change & device management)

Use Settings (⌘/Ctrl+,) → “Plan & License” or “License & Usage” to check the subscription, registered email, and activated devices.

• Activate or recover a license — Enter the key to activate; Free remains usable without activation. A standard license allows two devices. Reissuing a lost key through License Recovery preserves existing device activations and cloud data.
• Device limit reached — The activation screen lists device names and last-seen times. Select an unused device and choose the deactivate-and-activate action to replace it. The web recovery page also supports deactivation.
• Offline deactivation — If the server cannot be reached, the request is retained locally and sent when the device is online again. While settings show a pending request, the server-side slot may still be occupied. Use the recovery page if you need to release it immediately.
• Change email — Request a change beside the registered address in “Plan & License”. It takes effect only after opening the confirmation link sent to the new address.

Signing out of a free account signs it out on every device using that account. Check other active devices before using Sign out in the header’s account menu.

The License Recovery page emails a recovery link to your registered address; from that link you can reissue the key and deactivate devices. It works even when you cannot launch or activate the app. Open License Recovery →

How to change your email address

Change a license email using the change button beside the registered address in “Plan & License”, cloud account settings, or the web License Recovery page. The confirmation link goes to the new address and applies the change when opened. This is separate from editing a guest profile.

• From the app — Open Settings (⌘/Ctrl+,) → “Plan & License”, use the change button beside the registered email, and enter the new address. A confirmation email arrives at the new address; open its link within 24 hours. Until you do, the registered address stays as it was.
• From the License Recovery page — If you cannot activate the app and therefore cannot reach the settings screen, send a recovery link to your current registered address and request the email change from the page it opens. The confirmation email still goes to the new address.
• After the change — Your license, purchased plan, AI credit balance, organization roles, invites, and project permissions all carry over. Activated devices stay activated — no re-activation needed.