Support
CueFlow Support
For bugs, AI feature quota, and other questions, please send a support request from the support window inside the CueFlow app.
Reissuing a key and deactivating devices
If you lost your license key, or need to free the activation slot on a PC you no longer have, you do not need to contact support — reissue the key and deactivate devices yourself on the License Recovery page.
Contacting us by email
If you cannot launch the app and therefore cannot use the in-app support window, contact us by email. Include details that identify your purchase, such as the address used at checkout and the payment date.
When you cannot access your registered email address
If you can no longer open the mailbox you registered at purchase — after leaving a company, ending a contract, or retiring a domain — support can change the registered address for you. You may not need us, though: the confirmation link for an email change is sent to the NEW address, so as long as your app is activated you can complete the change yourself in the app settings without opening the old mailbox.
What to include in your message
- The email address you registered at purchase
- Your Stripe receipt number (it appears in the receipt email sent when the payment completed). If you cannot find it, send the purchaser name, the month and year of purchase, and the last 4 digits of the card instead
- Your name and organization, as entered at purchase
- The new email address you want to register
Send the items above to support@llcheesell.com.
CueFlow has no passwords: the license key is the only credential, and a reissue link can only be sent to the registered email address. Changing that address is therefore effectively handing over the license itself. We need the details above to match your request against the payment record and confirm it is really you. Send only the last 4 digits of the card — we will never ask you for the full number, the expiry date, a security code, or a password.
We normally review these messages within 2–3 business days. Once we can match your request, we change the registered address and send a new license key to the new address. If the details are not enough to identify the purchase, we may come back to you with additional questions.